FAQs
Frequently Asked Questions
👟 Products & Materials
What materials are the shoes made of?
Upper: PU Leather and synthetic materials (Textile & Mesh Tongue)
Midsole: Lightweight cushioning
Outsole: Rubber traction
What size should I order?
We have a shoe conversion chart to help you find the right size. For example, if you are a woman who wears a size 8 in women's shoes, you would need a size 6 in men's (Euro size 39). Some shoes come in half sizes — please check inventory for availability.
Can I customize my shoes or start my own shoe company?
Yes! Contact us at Nagastfootwear@gmail.com to speak with a Sales Manager about our White Label or Private Label options.
🚚 Shipping & Delivery
How long does shipping take?
Orders within the USA typically arrive within 5–7 business days. Overseas shipping times may vary. Express and expedited delivery options are available — you can see exact costs at checkout.
Do you ship internationally?
Yes, we ship internationally. Shipping times and costs vary by location and will be calculated at checkout.
🔄 Returns & Exchanges
What is the return policy?
You may return damaged or defective merchandise within 15 days of the original purchase date for store credit. Refunds to the original credit card are only issued in cases of overcharges or sale code discounts. NAGAST FOOTWEAR DOES NOT GIVE REFUNDS ON SHOE ORDERS. Please see our full Refund Policy for details.
What is the exchange policy?
We are happy to exchange damaged merchandise for anything on our site of equal or lesser value. Please return your shoes with a note including the correct size or reason for exchange. Your replacement will be shipped within 5–7 days of receiving your return.
Who pays for return shipping?
We will cover return shipping costs only if the error was on our end (wrong product shipped or defective item). In that case, we cover ground shipping only — we do not cover Priority or Express return shipping. All other returns must be shipped back at the customer's expense.
💰 Discounts & Rewards
How can I get a discount on my order?
Post a testimonial about NAGAST Footwear on your social media page, then email us showing the post and we'll generate a $5.00 discount code for you. These discounts are valid during our off-season period (TBD).
Do you have an affiliate program?
Yes! You can earn money by referring people to buy NAGAST Footwear. Sign up directly at our affiliate portal or visit NagastFootwear.com to get started. You can share your affiliate link on social media and your website.
📬 Stay Connected
How do I join the mailing list?
Send an email to Nagastfootwear@gmail.com with your name, shoe size, email address, and gender (male or female).
How can I become a shoe model for NAGAST Footwear?
Email us at bmillion.nagastfootwear@gmail.com with your shoe size, age, city, and when you'll be in the Atlanta area. Note: We only select shoe models who have previously purchased our shoes. Compensation is a free pair of our newest shoes!
📞 Contact Us
How do I get in touch with NAGAST Footwear?
Email us at Nagastfootwear@gmail.com or visit our Contact Us page. We're happy to help!